Know Before You Rent
Rental Policies
Payment & Reservation
Payment is required to reserve rental items. A valid driver's license and credit card are needed to secure reservations. We accept Visa, Master Card, Discover, American Express, cash, and checks. Payment is due two weeks before delivery. Orders placed within two weeks of the event require immediate payment.
Rental Charges
All charges are for the time the equipment is out, whether it's used or not. Our minimum order for delivery is $100.00 of equipment rental. Delivery and pick-up fees are assessed based on your location. Equipment kept longer than the specified rental period incurs additional daily charges.
Equipment Condition
All items are to be returned clean or an additional service charge applies (table linens excluded). Customers bear responsibility for equipment from delivery until return.
Equipment must be kept secure and protected from weather conditions. Replacement charges will be imposed for missing, damaged, or broken items.
A damage waiver is available at 10% of the total rental cost. Please note that this waiver does not cover theft, loss, mischievous damage, or vandalism.
Cancellation Terms
Our cancellation policy is as follows:
- 8 days or more prior to event: 75% refundable
- 4-7 days prior to event: 50% refundable
- 3 days or less prior to event: No refund
Please note that 25% of the deposit is non-refundable regardless of cancellation timing.
Changes to orders are allowed up to one week prior to the event. Reductions made within 4 to 7 days of the event incur a 50% minimum restocking fee.
Tax Information
There is no sales tax charged on rental items or service fees. Sales tax is only charged on disposable items such as paper goods, plastic utensils, and similar products.
Additional Information
For more detailed information about our services, delivery procedures, and equipment care, please refer to our Frequently Asked Questions page. If you have any questions not covered in our policies or FAQ, please contact us at (951) 697-1101.